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If you require more information, please feel free to contact us.
If you are experiencing trouble logging in to your account, please view our help pages.

By email:
Please don’t include any sensitive account information in your email. We are unable to make any changes to your account or enter into correspondence via Email. If you wish to discuss the operation of your account, change your personal details or have an urgent query, please call us on 0871 811 1776.
Calls cost 10p per minute from a BT landline but could be more from other networks and mobiles.

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By phone:
Customer Services: 0871 811 1776
Calls cost 10p per minute from a BT landline but could be more from other networks and mobiles

Mon to Fri 8.30am – 7pm
Sat 10am – 1pm
Sun Closed

By post:
Extra Direct,
PO BOX 3634, Chester, CH1 9NL

 
Call for advice on how to get started
With Extra Direct managing your money has never been so easy
Calls cost 10p per minute from a BT landline but could be more from other networks and mobiles
|0871 811 1776
©2008 All rights reserved. Extra Direct is a trading name of Spectrum Card Services. Registered Office: 24 Nicholas Street, Chester CH1 2AU. Registered in England No. 06052256
The Extra Direct prepaid Mastercard® card is issued by Newcastle Building Society pursuant to licence by Mastercard International Incorporated. Newcastle Building Society is authorised and regulated by the Financial Services Authority (www.fsa.gov.uk/register/) and is entered in the Financial Services Authority Register under Registration No. 156058.