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If you require more information, please feel free to contact us.
If you are experiencing trouble logging in to your account, please view our help pages.

By email:
Please don’t include any sensitive account information in your email. We are unable to make any changes to your account or enter into correspondence via Email. If you wish to discuss the operation of your account, change your personal details or have an urgent query, please call us on 0845 372 0316.

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By phone:
Customer Services: 0845 372 0316

Mon to Thu 9am – 8pm
Fri 9am - 5.30pm Sat 10am – 1pm
Sun Closed

Calls will be charged at local rate from a BT landline. Calls from mobiles, other networks or from outside the UK may cost more.
By post:
Extra Direct,
PO BOX 3634, Chester, CH1 9NL

 
Call for advice on how to get started
With Extra Direct managing your money has never been so easy
|0845 372 0316
©2008 All rights reserved. Extra Direct is a trading name of Spectrum Card Services. Registered Office: 24 Nicolas Street, Chester CH1 2AU. Registered in England No. 06052256
The Extra Direct prepaid Mastercard® card is issued by Newcastle Building Society pursuant to licence by Mastercard International Incorporated. Newcastle Building Society is authorised and regulated by the Financial Services Authority (www.fsa.gov.uk/register/) and is entered in the Financial Services Authority Register under Registration No. 156058.